Q. Is a prescription required?
A. Yes! We require a prescription for all medications that are prescription only where they are being filled or being sent to. Just like your local pharmacy, we require a valid prescription from a physician licensed to practice in your area of residence.
Q. How long will it take for me to receive my prescriptions by mail?
A. Please allow up to 2-3 business days to process your prescriptions in our pharmacy once we have your completed patient profile and your VALID prescriptions. Once shipped, postal service times generally range from 5 to 15 business days. If you do not receive your order after 15 business days, please call us toll free at 1-866-799-3435 - Use ref# 7500 for help tracking your package.
Q. What countries can you ship prescriptions to?
A. We are one of the very few companies that can provide prescription services for international clients and we ship to most countries. Please contact using our electronic form for more details.
Q. How must prescriptions be written?
A. All prescriptions must follow the Standard Guidelines for Prescriptions; they are as follows:
- The prescription is to be written in English and or Latin
- Name of patient
- Date prescription is written
- Name of Medication
- Strength of Medication
- Quantity to dispense
- Instruction on taking medication (SIG)
- Number of refills allowed
- Generic equivalent permitted
- Doctors name and signature
Q. Can you fill/ship veterinarian (pets/livestock) prescriptions?
A. Yes we can, we are also one of the very few companies that can provide veterinarian prescription services. The patient ordering guide (click here) and prescription are still required by law, to be submitted and verified by us. Prices on pet/livestock meds do differ from prices advertised on our site. For a quote please contact us using our electronic form or call us at 1-866-799-3435.
Q. How much money will I save?
A. Most patients save 40-90%, which can be hundreds of dollars per order.
Q. Why are your prescription prices so low?
A.We have located and affiliated ourselves with several global suppliers and pharmacies in order to get you the medication where it is offered at the lowest cost. Also, patent laws differ from country to country and lower cost generic alternatives may be available for drugs that are only available as brands at your local pharmacy.
Q. Is there a limit on how much I can buy?
A. The maximum supply you can order depends on the type of drug it is, whether its Rx or OTC and where it is being sent from, provided that you have a valid prescription for that supply of medication. If your physician writes a prescription for more than the maximum supply allowed, then we can fill those refills as they come due. For more information on the maximum supply allowed for your prescriptions, please contact one of our customer service agents (1-866-799-3435 - Use ref# 7500).
Q. Why can't I buy Valium, Tylenol #3 or similar medications from your pharmacy?
A. We legally cannot ship any narcotic or controlled substances. We also will not sell any habit forming medications.
Q. Will you accept my insurance?
A. You need to consult with your insurance company on purchasing medications outside the country. We will provide you with a proper receipt for insurance purposes. Your insurance company may or may not accept our receipts.
Q. How do I pay for my order?
A. We accept Visa and MasterCard. We also accept EChecks, money orders and cashier's checks. We currently do not accept American Express.
N.B.: Although most products offered on our site can be charged to your Visa or Master Card, some pharmacies on our network, dispensing certain international brands and generics, are only able to receive payment by electronic debit or money order/cashier's check. You may ask our customer service representatives if this applies to you when placing your order.
Q. What is a generic?
A. Drug manufacturers hold patents on the brand-name drugs they make and sell. When the patent expires, pharmaceutical companies can manufacture a generic, or copy, of the brand-name and sell it at substantial discounts.
A generic medication has the same dosage, safety, strength, quality, directions, performance, and intended use as its brand-name counter-part. Before generics are made available on the market, the manufacturer must prove it has the same active ingredients as the brand-name and works as effectively. The only differences between generics and their brand-name counterparts is that generics are less expensive and may look slightly different (eg. different shape or color), as trademark laws prevent a generic from looking exactly like the brand-name medication. Generics are less expensive because generic manufacturers do not have to invest large sums of money to invent a drug.
Q. Why do some drugs have different names?
A. These are trade or brand names registered by the manufacturer. In different countries, manufacturers will often use different trade names. The medications have the same active ingredients, but may look different and have a different trade name. e.g. Adalat XL (Canada) and Adalat Oros (New Zealand).
Q. Are all drugs available?
A. No, we do not have all medications that are available in other parts of the world but, with our network of affiliated global pharmacies, we're pretty close.
Q. If I don't see my prescription medication on your price list, does that mean you don't carry it?
A. No. If you do not see the drug that you are looking for, please call us toll free @ 1-866-799-3435 - Use ref# 7500 or submit your request using our electronic form and we will respond with pricing if available.
Q. Do I get charged a shipping charge for each prescription?
A. No. The shipping charge is for each shipment only. Free shipping is applied if you order more than $99 of medications from our International Generic Program.
Q. Are all drugs less expensive with ExpressMedsCanada.com?
A. The majority of prices are less expensive, but there are exceptions.
For more information about our company, please click here.